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Quality Accreditation Programme – The ASAP – Association of Serviced Apartment Providers

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QualityWarrantProgramme – The ASAP – Association of ServicedSuiteProviders Home Login Contact Us Who are we? ASAP Mission & Objectives ASAP Advisory Board ASAP Team ASAP Timeline What is a serviced apartment? Membership Our Current Operator Members Our CurrentWage-earnerMembers Benefits of Membership Membership Criteria Member Code of Conduct Membership Levels & Fees Operator Membership ApplicationWage-earnerMembership ApplicationMerchantryPartnerships Our CurrentMerchantry& Distribution PartnersWell-nighASAPMerchantryPartnerships TheMerchantry/ Distribution Partner package Want to be a partner? Contact us. Apply to wilt an ASAPMerchantryPartner Sponsorship Industy Development Sponsors Benefits of Event Sponsorships Interested In Sponsorships? 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Current ASAP Members Non ASAP MemberWarrantContact Us To Join The ProgrammeOther Quality Products misogynist The ASAP Mystery Guest Programme Quality Training Quality Training Programmes. Contact Us To Discuss Your Training Requirements Bespoke Requirements? Contact us. loading... QualityWarrantProgramme The QualityWarrantProgramme is the leading global quality assessment, reporting, recognition and warrant system for the serviced apartments, corporate housing and executive suites sectors of the hospitality industry. For remoter information on the programme please see the questions and answers below. What is the QualityWarrantProgramme?The ASAP QualityWarrantprogramme, which was first launched in 2014, is the leading global quality assessment, reporting, recognition and warrant system for the serviced apartment, corporate housing and executive suites sectors of the hospitality industry. The programme provides the industry with a ways of globally measuring and comparing the quality of Serviced Apartments. ASAP QualityWarrantensures members of the ASAP who have been accredited are compliant with cadre compliance of legal, health and safety requirements and good practice as well as a measurement and comparison of quality and the overall guest experience. Every member of the ASAP displaying the Marque will have participated in the QualityWarrantProgramme and have successfully achieved accreditation. What is the Importance of the QualityWarrantProgramme? The QualityWarrantprogramme provides the industry with a ways of measuring and comparing the quality of Serviced Apartments globally. The QualityWarrantMarque indicates victory in the areas of cadre industry legal, health and safety practices and requirements. Validating the guest wits objectively informs clients and guests that their expectations will be met. It enables the guest to be worldly-wise to "stay with confidence" What are the benefits of participating? Engaging in the ASAP QualityWarrantprogramme provides the opportunity to goody from the professional, objective and relevant feedback delivered.  This can be used as a tool for continuous improvement, so improving your product and the guest experience. The QualityWarrantprogramme gives you a fresh perspective on the guest wits and provides you with nonflexible data to use to market your visitor and to ensure that your standards are maintained.  You can select to participate in remoter Mystery Guest products to continually review and revisit. The information can be used as a quality resurgence tool for your company’s operations, identifying areas that need sustentation or that are once exemplary. The data is hair-trigger to objectively compare your company’s performance versus competitors in your market, nationally and globally which provides the opportunity to make informed commercial investment decisions. The QualityWarrantprogramme builds your points with clients, guests and partners that want data, metrics and assurances that their expectations for professional products and services will be met. You can promote your visitor as a Quality Accredited operator or wage-earner and can exhibit the QualityWarrantMarque on your promotional and marketing materials thus providing warranty to guests, employees, partners and investors. The forfeit of this programme is offset scrutinizingly immediately without going through the assessment. One day of an assessor’s time is well worth the forfeit to get an objective, experienced critique that your visitor is performing well. What do our accredited members say?You can read some of the feedback from some of our accredited members by clicking HERE How does the programme work?Professional Quality Assessors use a well-tested and successful process of assessing a sample of the operator’s inventory versus increasingly than 250 service quality, regulatory and safety criteria while mirroring the overall guest experience.  The criteria focus on guest expectations in the hospitality industry. The process delivers quantitative and qualitative information to the serviced suite operator. This in-depth wringer may be used to enhance elements of the operator’s merchantry with the ultimate aim of maximizing the perceived quality of the guest experience. The programme moreover offers an warrant opportunity for ServicedSuiteAgents as well as offering operators the opportunity to obtain warrant for individual buildings and apartments. Who undertakes the assessments?The Quality Assessments are undertaken by an self-sustaining Quality Assessor all of whom are members of the UK Institute of Hospitality. What are the assessor’s credentials? Each quality assessor has relevant senior operational management experience within the hospitality and consumer service industry over a significant number of years. These responsibilities have included the wordage of audits, inspections and quality assessments for both UK Public (Government) and Private entities (including the National Tourist Board of England, VisitEngland and ASAP). Assessors’ wits encompasses hotels, serviced apartments, self-catering properties, guest houses and the global travel industry. Involved in the whilom is the management of the moderation function (consistency and verism assurance). Assessors are members of the UK Institute of Hospitality. What is assessed?The assessments ensures that each member meets the cadre requirements of the programme in terms of legal, health & safety requirements and good practice as well as a measurement and comparison of quality. A minimum of 10% of the operator stock is assessed for operator members including the overnight stay. AgentWarrantinvolves understanding specific processes including a robust Health and Safety framework, anti-bribery policy, well-spoken legation processing protocol and towardly insurance cover. Must units be in the same geographical location?Units do not necessarily need to be in the same geographical location. Once you register for the QualityWarrantProgramme, assessors will coordinate their availability with your company’s inventory. If your visitor operates nationally, the assessors will visit multiple markets during your company’s assessment. Can assessors review occupied units?It is preferable that the assessors are worldly-wise to siphon out their assessments on unoccupied units.  However if your visitor needs to include one or two occupied units, the assessor will take that into consideration and the towage process amended accordingly. Do we zestful teams to the booked assessments?This is entirely up to your company. In the assessors’ experiences, there is no significant difference in the guest wits between these two scenarios however the programme can be serried to the needs of your visitor and unannounced assessments can be carried out if required. Either option enables the operator to use the QualityWarrantprogramme to identify service gaps or areas for resurgence with your teams. If you’d like to siphon out unannounced assessments there is a full programme of Mystery Guest products misogynist which your visitor may wish to participate in and an operator can engage in this programme in wing to the Quality Assessments.Remoterinformation on these products can be found HERE. What is the overnight assessment?This overnight stay allows an assessor to do an in-depth review of one unit. The overnight stay enables the assessor to wits the guest’s journey from the booking process, to inrush formalities as well as the overnight stay and throw-away experience.  This stay mirrors the very guest wits and each element of the overnight towage is scored to ensure that the whole product meets ASAP’s exacting standards for quality, safety and security. What is the management meeting?The management meeting is held with the quality assessor usually the morning without the assessor’s overnight stay. The meeting will last approximately two hours and the assessor prepares an initial findings report and goes over this in detail with whomever your visitor decides is part of this meeting. The meeting moreover allows the assessor the endangerment to ask your management team specific questions regarding safety and regulation compliance and allows your team to share consumer satisfaction surveys. Why are guest reviews/comments considered?The QualityWarrantProgramme is geared toward guest satisfaction. The assessor has their own wits via the overnight stay but then supplements that wits with online guest/client comments and any guest surveys washed-up by the company. The towage will moreover yank on an internet review mechanism to validate guest’s satisfaction as well as any internal processes used to capture guest feedback. It is important that a navigate section of data is used to ensure an well-judged and true reflection of the product offered. This allows the assessor to spot trends and potential areas for improvement. How long is warrant valid?The QualityWarrantis good for one timetable year without assessments are complete. Your visitor is unliable the use of the QualityWarrantMarque without the assessments of units are well-constructed and accredited status has been approved. Each visitor is reassessed each year to protract using the QualityWarrantMarque and to be considered Quality Accredited. How does the Programme retain industry relevance?The towage criteria is reviewed annually to ensure unfurled importance and relevance, new industry legal requirements, and variations in international applications. This review allows for unfurled integrity and points of the programme and ensures it continues to be delivered in the correct industry context, thus preserving the value of the ASAP QualityWarrantMarque. Who can go through the programme?ASAP serviced suite operators and teachers can go through the programme. If you do wish to go through the programme but are not yet a member please enquire well-nigh membership in the first instance or if you have any questions well-nigh the QualityWarrantprogramme please email admin@theasap.org.uk What are the results & output?The day without the overnight assessment, the assessor meets with the operator to offer real-time observations and feedback during the management meeting. Within 7 days of towage completion, as long as payment has been made for the assessments the operator will receive a full towage report for all apartments assessed. The towage report contains descriptive feedback, numerical scores and a graph showing suite quality versus competitive set performance compiled of volume scores from other operators in the same or similar market. The assessors will identify any non-compliance issues during the towage process and will provide guidance and assistance to the operator so that the QualityWarrantMarque can be awarded as soon as possible. If quality criteria have been met and Quality Accredited status approved, the operator will receive the ASAP QualityWarrantMarque. This Marque can be displayed on the operator’s website and PR materials for 1 year.     Is my visitor information confidential?All visitor information is kept confidential and is not released or shared with anyone else. You will know what data belongs to your visitor in the volume reports but will not be enlightened of the sources of competitive data, this allows you to compare your company’s scores to your competitors without any identifying information. Levels of AccreditationAccreditation can be obtained on the pursuit levels Quality Accredited Operator Member Quality Accredited Agen Member Quality Accredited Building Quality AccreditedSuiteTo obtain Building &SuiteAccreditation in the first instance Quality Accredited Operator status must be gained.  For remoter information click HERE   If you wish to wilt an accredited operator or wage-earner please click HERE   For remoter information on the QualityWarrantProgramme watch this video with ASAP CEO James Foice   ASAP MEMBERS Email: Password: Remember Me Register | Lost your Password? 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