theasap.org.uk - Complaints Procedure

Complaints Procedure – The ASAP – Association of Serviced Apartment Providers

Theasap.org.uk Spined HTML

Complaints Procedure – The ASAP – Association of ServicedSuiteProviders Home Login Contact Us Who are we? ASAP Mission & Objectives ASAP Advisory Board ASAP Team ASAP Timeline What is a serviced apartment? Membership Our Current Operator Members Our Current Agent Members Benefits of Membership Membership Criteria Member Code of Conduct Membership Levels & Fees Operator Membership Application Agent Membership ApplicationMerchantryPartnerships Our CurrentMerchantry& Distribution PartnersWell-nighASAPMerchantryPartnerships TheMerchantry/ Distribution Partner package Want to be a partner? Contact us. Apply to wilt an ASAPMerchantryPartner Sponsorship Industy Development Sponsors Benefits of Event Sponsorships Interested In Sponsorships? Events Event Schedule Next ASAP Networking event 2018 ASAP ConventionWilta Speaker 2018 ASAP Awards Quality Accreditation Programme Stay with conviction – the ASAP Quality Accreditation Programme FAQsWell-nighThe Quality Accreditation Programme Levels of Accreditation The ASAP Mystery Guest Programme Members Home Page Media & Press MENU Home Member Home Join Operator Membership Application Agent Membership ApplicationMerchantryPartner Application Members Operator Members Agent MembersMerchantry& Distribution Partners Industry Development Sponsors 2018 Convention Events ASAP Events Schedule Next Networking event Event Sponsorships ASAP Convention ASAP Convention 2018 Convention Sponsorship Booking Form Awards & Gala Dinner Sponsor Booking form Exhibitor Booking FormWilta Speaker 2017 ASAP Convention Review ASAP Awards ASAP Awards ASAP ServicedSuiteIndustry Awards 2017 – Video! 2017 Awards Winners 2017 Awards Shortlisted Finalists ASAP ServicedSuiteIndustry Awards 2016 – Video! Media & News What Is The Hub? Visit The Hub Contact UsWell-nighThe News Hub ASAP Press Releases Working With The Media Jobs & Careers Jobs Board ServicedSuiteJobs Careers Careers Information Booklet Order 2018 Salary Survey ASAP Academy ASAP Academy Overview Leadership Programme Tier One Leadership Programme Tier Two Leadership Programmes FAQ Login Contact The Voice of the ServicedSuiteIndustryWell-nighUs Who Is The Association Of ServicedSuiteProviders? ASAP Mission & Objectives ASAP Timeline ASAP Team ASAP Advisory Board ASAP Treasury Committee Volunteer Contact UsMembership Benefits Of Membership What Our Members SayWell-nighASAP Membership Membership Criteria Membership Levels & Fees Member Code of Conduct Our Current Members Operator Members Agent Members Our CurrentMerchantry& Distribution Partners Existing Member Login Member Login Contact UsWell-nighMembership Apply To Join ASAP! Operator Membership Application Agent Membership ApplicationMerchantryPartner ApplicationMerchantryPartnershipsWell-nighASAPMerchantryPartnerships TheMerchantryPartner PackageMerchantryPartner Fees Our CurrentMerchantry& Distribution Partners What OurMerchantryPartners Say Sponsorship Packages Apply ToWiltAn ASAPMerchantryPartnerSponsorships Benefits Of Sponsorships Event Sponsorship Packages Why Sponsor? Feedback From ASAP Sponsors 2018 Industry Development Sponsors Interested In Sponsorships?Events Event Schedule Event Calendar Next Member Networking event ASAP 2018 ConventionWilta Speaker 2018 ASAP Awards Event Sponsorship Benefits of Event Sponsorships Why Sponsor Events? Feedback From Event Sponsors.. Event Sponsorship Packages Want To Sponsor An Event? Contact Us. Host an ASAP EventQuality Accreditation Stay withConviction– Quality Accreditation FAQsWell-nighThe Quality Accreditation Programme Quality Accredited Operator Members Quality Accredited Buildings Quality Accredited Agent Members Quality Accreditation – remoter informationResearch ASAP 2018 Salary Survey Order Your Copy Of The Salary Survey ASAP 2016 Salary Survey Extended Stay Report loading... Complaints Procedure Policy statement The Association of ServicedSuiteProviders (‘the Association’, ‘the ASAP’) is wholly single-minded to providing members with a upper quality service, and will, at all times, endeavour to meet your needs.  Therefore, if there is a problem, we need you to tell us.  We hope that we can write any issue that arises surpassing it evolves into a reason for complaint. We value your feedback, both positive and negative, and we take complaints very seriously.  You may be unpreventable that all problems and complaints will be dealt with courteously and promptly, so that the matter is resolved as quickly as possible. We intend to respond to your concerns in a professional and efficient manner, and would ask that your dealings with ASAP staff moreover reflect this approach. How to make a complaint If you are an ASAP member and you are dissatisfied with the service you have received, or are unhappy with how you have been treated by a member of ASAP staff, please contact the ASAP as soon as the matter arises.  Concerns can often be resolved hands by speaking to us. To enable a speedy resolution, when contacting the ASAP, please either email, write or ask to speak to the person dealing directly with your order, enquiry or case.  Please explain, in as much detail as possible, the nature of your concerns. The individual dealing with your enquiry will endeavour to rectify the situation immediately, or, if unable to, can teach you of the name of the person to whom it would be most towardly to speak.  In all cases, we will endeavour to resolve your complaint at this stage directly with the towardly manager or team. Unresolved problems If your problem is not resolved, or you are unhappy with the response you have received, you may ask to speak to that individual’s line manager.  At your request, the person dealing with your enquiry will ensure that the correct name and contact details are provided to you, and will ask the line manager to contact you as soon as possible. The line manager will try to resolve your problem immediately, but if the situation is increasingly serious, and an firsthand response cannot be given, they will personize that they are investigating the matter and will report when to you, normally within seven working days. General complaints If you are unsure who to uncontrived your complaint to, please in the first instance contact our Office Manager at admin@theasap.org.uk and explain in as much detail as possible, the nature of your concerns.  The Office Manager will transfer you to a member of team within the most towardly directorate to respond to your complaint. Alternatively, you may wish to write to us.  We aim to respond to all written comments and complaints within seven working days.  If we finger the matter will take longer to investigate, we will unclose receipt of your letter, and indicate when you can expect to receive a full response. Contact details Any written complaints should be addressed to the Chief Executive’s Office, ASAP 1-11 Alvin Street, Gloucester, Gloucestershire, GL1 3EJ     ASAP MEMBERS Email: Password: Remember Me Register | Lost your Password? ASAP HUB: LATEST NEWS Reverie Saigon, Vietnam, opens 89 serviced apartments for stays from one single night To meet rising demand from both merchantry and leisure travellers, the 286-room […] Increase in UK visitor numbers to Germany in July The German National Tourist Office has spoken that overnight stays by […] Manchester’s first Moxy Hotel set for November start Construction on Manchester’s first Moxy Hotel by Marriott is to start […] Airbnb clone Wimdu to tropical this year, without raising increasingly than $90 million Airbnb rival Wimdu, which worked part of Wyndham Worldwide’s […] Half of managers concerned well-nigh safety and quality for merchantry stays in private properties There is a well-spoken need for reassurance for merchantry travel managers virtually […] Consultation on Edinburgh tourist tax, which could be £2 per night Edinburgh City Council will launch a year-long consultation on its plans to […]     © 2018 The ASAP - Association of ServicedSuiteProviders Terms & ConditionsPrivacy NoticeCookie PolicyComplaints ProcedureContact This website uses cookies to modernize your experience. We'll seem you're ok with this, but you can opt-out if you wish.Accept ReadIncreasingly